GenQuest Immigration Refund Policy

GenQuest immigration Credit Card Refund Policy

Please contact GenQuest immediately for any errors found in processing your transaction. Phone: (775) 525-5848 or email: Immigration@GenQuestDNAlab.com

Transactions will appear as GenQuest Immigration on your credit card statement. All valid transactions are final. After transacting your entry, the following refund policy will take effect.

GenQuest will determine if a transaction is valid or invalid. For example, a duplicate transaction created through an error in our software processing may be considered invalid. Invalid transactions will be refunded in total. Transactions created by customer error may be considered valid orders. Transactions deemed to be invalid prior to the transaction's batch processing will be voided. After batch processing, the original transaction must be credited.

Cancellations: Each order may have specific refund policies that may apply that will be noted on the invoice or website in the info section. Please contact GenQuest if you need to cancel your order. It is up to the technical manager to accept or decline all refunds due to cancellations, etc. If a product is shipped and then returned unopened, the customer is responsible for all shipping and handling charges originally invoiced.

All valid refund requests will be processed within 3 business days. Cancelled orders shall be refunded back to original card. If this is not possible, a 3% fee will be accessed and we will issue a check within 5 business days.

NO REFUND WILL BE PROCESSED UNLESS MERCHANDISE IS RETURNED.

NO REFUND IS AVAILABLE ON A COMPLETED LABORATORY TEST

SHIPPING EXPENSES WILL NOT BE REFUNDED

In no event shall GenQuest be liable for any direct, indirect, consequential, punitive, or incidental damages of any kind whatsoever with respect to the service, the materials and the products, or the outcome of a DNA test.